Celys Care Customer Support
We are dedicated to providing you with a peaceful, secure, and supportive sanctuary experience.
Need Direct Assistance?
Contact Josue Negron and the support team directly. We typically respond within 24 to 48 business hours.
Frequently Asked Questions
How do I restore my subscription on a new device?
Open Celys Care and go to the Subscription screen. Scroll to the bottom and tap 'Restore purchase'. Make sure you are logged into the same Apple ID (App Store) or Google Account (Google Play) used during the original purchase.
How do I cancel or manage my auto-renewing subscription?
On iPhone (iOS): Open Settings > Tap your Apple ID Name > Subscriptions > Celys Care > Cancel Subscription. On Android: Open Google Play Store > Tap Profile Icon > Payments & Subscriptions > Subscriptions > Celys Care > Cancel Subscription.
How does the 7-Day Free Trial work?
Your complimentary 7-day trial gives you unrestricted access to all sanctuary soundscapes, personalized AI guidance, mood affirmations, and coping tools. You can explore with zero commitment and cancel anytime.
Is my personal journal and mood data private?
Yes, completely. Your emotional reflections, journal entries, and conversations are encrypted in transit (TLS 1.3) and securely stored. We never sell or share your personal data with third-party advertisers or use private chats to train general AI models.
Is Celys Care a licensed therapy service?
No. Celys Care is for emotional wellness and mindfulness support. If you are experiencing a crisis, call or text 988 (Suicide & Crisis Lifeline) or call 911 immediately.
How do I request account or data deletion?
You can permanently delete your account directly from the Profile/Settings screen within the app, or visit our Account Deletion page, or email josuenegron241@gmail.com.
App Store & Play Store Compliance
In compliance with Apple App Store and Google Play guidelines, auto-renewable subscriptions can be managed or cancelled at any time directly through your store account settings.
© 2026 Celys Care · Operated by Josue Negron · Your safe space. Your support. Your journey. 💜